Yesterday, Mr. Li, a foreign businessman, said that when he rented a car at a car rental shop in Wuhan, he was very angry because the shopkeepers said he was a rural household and he did not want to rent a car. Mr. Li is a Maoming native in Guangdong Province. He is 28 years old and has been doing business in Shenzhen. He took the opportunity to arrive in the evening before. At 11 o'clock that night, he and a friend came to a car rental shop near Hankou Railway Station to prepare to rent a Camry sedan. Mr. Li said that when he asked, a clerk asked him to place an order online. After the order was successful, he provided the clerk with his own ID, driver's license, and credit card. As a result, when the other party read the relevant information, he told him: “You are a rural household and you cannot rent any car in my house.†Mr. Li said that he was very humiliated at that moment and immediately called the official customer service of the China Car Rental Company. The other party stated that there was no such requirement. He immediately questioned the store clerk, and the other person kept silent and he left in angrily. Yesterday, a reporter from Chutian Metropolis Daily contacted the person in charge of the store. She said that a preliminary investigation had been conducted on the matter. The reception of Mr. Li’s staff was not friendly enough, and the language was not clearly stated, leading to this misunderstanding. The company's identity verification for customers is relatively strict, but there is certainly no provision for “rural accounts cannot be rented outâ€. In response to this incident, the store has criticized and punished the employee and apologized to Mr. Li.
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