Recently, the Yuchai Service APP was officially launched, marking Yuchai’s exploration of “Internet + Yuchai Serviceâ€. The innovation of this service model enables Yuchai users to obtain Yuchai quality service more conveniently, quickly and intelligently. According to reports, the "Yuchai Service" APP is divided into "Yuchai Service" WeChat Service Number and "Yuchai Service" Autonomous App, depending on the object of use. The “Yuchai Service†WeChat service number is used by Yuchai Engine end-users. By focusing on the WeChat service number, the user can inquire about service policies, maintenance knowledge, fault instructions, and Yuchai information; and can perform immediate service repair anytime, anywhere. Requests for reservation services, timely and convenient access to information on service resources, smart map navigation, convenient and quick set-up of one-touch calling, and reception services such as maintenance reminders and service activity notifications sent by Yuchai. The second phase of the project will also be combined with the e-commerce platform and vehicle terminal platform to realize the online purchase of accessories, oil products, real-time engine operating data, and hidden fault information. The Yuchai service station and office are used by the Yuchai Service. Download and install the "Yuchai Service" APP through the mobile phone, use the YCCS system service station account password to log in. The service station can perform service operations such as service ticket creation, acceptance, and outbound service records. It encounters technical difficulties and can also go through the online technical support platform. Ask the headquarters technical experts to solve the problem quickly. In addition, the service center can also dynamically track each service activity through the APP, keep track of the progress of the service at any time, and improve service timeliness through mobile Internet technology. In the Yuchai service WeChat platform, the unique number of each engine will become the customer's "ID card." The customer's relevant information, as well as each repair and processing record, is stored in a huge database in the Yuchai Customer Service Center. According to this, Yuchai can accurately analyze the user groups, including the user's age structure, distribution area, usage habits, and market demand. Features, common feedback issues, etc., provide data support from the frontline for R&D, manufacturing, marketing and other departments. In order to enable the public service number to benefit customers as quickly as possible, Yuchai has made careful arrangements for promotion methods, through QR code scanning, soft text promotion, mass SMS notification promotion, WeChat circle of friends recommendation, and pitting free WIFI. A direct access to the public platform means that customers can quickly and thoughtfully receive the Yuchai National Network's fast and thoughtful service from once on. It is understood that in 2014, Yuchai started planning service APP. In January this year, the Yuchai Service APP project was officially launched. After nearly half a year of joint efforts by relevant departments and developers, the "Yuchai Service" APP was put into trial operation in Guangxi on June 1. Jiangsu OUCO Heavy Industry and Technology Co., Ltd , https://www.cranemarine.com